1. Refunds

We do not offer refunds.

If you are unhappy with your service, please contact us within 7 days of your appointment. Adjustments are complimentary as long as they remain within the scope of your original consultation.

 

2. Deposits 

A deposit is required for all appointments lasting longer than one hour.

• 50% of the service total is required at booking.

• Deposits can be made by calling 302-595-3217 or in person.

• If a deposit is not made within 24 hours, the appointment is automatically cancelled.

• Deposits transfer if you reschedule more than 24 hours before your appointment.

• Cancellations made within 24 hours or a No-Call/No-Show result in forfeiture of the deposit.

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3. Tardiness

If you arrive more than 15 minutes late, we may need to adjust or reschedule in order to honor the appointments after yours.

 

4. Confirmation 

You will receive a text with a link to confirm your appointment.

• If you do not confirm, a client coordinator will reach out.

• If we still do not receive confirmation, your appointment will be cancelled

 

5. Gratuity

Tips cannot be added to card payments.

Cash or Venmo gratuity is appreciated.

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6. Gift Cards

Gift cards are available:

• In-salon

• By phone (emailed directly to you)

All gift cards remain stored on the recipient’s profile until redeemed.

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Purchasing a gift card is gifting the GEM experience and we’re honored to be part of it.

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7.Pricing Structure

Prices vary based on:

• Hair length

• Hair thickness

• Time required

• Product usage

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Each service includes a set amount of product. Additional product will be charged accordingly.

We encourage consultations if you have any questions about service timing or pricing.

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8.New Color Clients

To ensure the best possible results and proper timing, we require a brief pre-consultation for all new color guests.

 

Please text or email us with the following:

• Current photos of your hair in natural light

• Inspiration photos of your goals

• Chemical history from the past 5 years

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TEXT: 302-757-6026

EMAIL: Hello@gembeautyco.com

A deposit will be required to reserve your appointment.